Due to Hurricane Francis, we have just recently restored power from our Power Utility at our corporate offices. We lost power on Saturday and switched to our diesel generator. Unfortunately, Sunday morning we lost our generator and had to wait to get a spare part. This was one of the largest Hurricanes to ever hit the states so there were many people and businesses affected. At that time we switched to a secondary data center site in Atlanta. We processed signup transactions at our secondary site until about 1:30 am this morning when we were able to restore our generator. CMI and iBillcs were not available during this time as we were running only essential operations (transaction processing). We did this to conserve fuel as the status of available fuel was questionable due to the number of people and businesses affected by the storm. More than 6 million people were without electricity. Our operations and IT staff has been working around the clock for many days now. We have been working to restore all ancillary services. CMI and iBillCS are now online.
During this time, consumers were given a splash page explaining that our office was temporarily closed and some web services were affected. They were asked to send an email to
[email protected]. We will be working diligently to respond to all of those requests including issuing refunds for people that were not able to immediately cancel.
We appreciate our client?s loyalty and patience during this difficult time.
Mark