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tgirl · 01-22-2002, 03:49 AM

Since Jan 2002, i have too many refunds from the Normal, so i ask iBill for the reason, and they reply as the following..

Dear Valued Client,

Thank you for contacting iBill.

We have implemented a new Risk Management Protocol with increased security.
We have taken these measures to protect you, the web master, and iBill from
illegal charges and potential charge backs. Fraud Prevention is one of the
many reasons end users and Clients choose to do business with iBill.

The transactions you are inquiring about did not pass the new Risk
Management Protocol, and hence they were refunded.

We are aware of the issues that have resulted from the latest release of
this protocol and are working to amend the areas that need to be fixed.

----------------------------------------------------------------------------
---
Please remember to address each clients Specific Issue, i.e.

Q. Why is the reason for refund listed as, "requested by card holder" and
the customer contacted me saying they did not request it.

A. Initially, by default, our system did not have a classification for the
new Risk Management Protocol refunds, by default it assigned the first one
from the list, "requested by card holder"

----------------------------------------------------------------------

Q. Why has this been refunded, yet they still have access?

A. All refunds will be cancelled. There is a technical problem which is
causing a delay in the cancellations being processes. Our technical team is
working to resolve the problem and an ETR should be available shortly.

----------------------------------------------
Q. Why are my Turkish subscriptions cancelled?

A. We have implemented a new Risk Management Protocol with increased
security. We have taken these measures to protect you the web master and
iBill from illegal charges and potential charge backs. Fraud Prevention is
one of the many reasons end users and Clients choose to do business with
iBill.

The subscriptions you are inquiring about did not pass the new Risk
Management Protocol, and hence they were refunded.

---------------------------------------------
Q. I had a customer who subscribed to my web site over 1 year and now he is
failing your Risk Management Protocol, why?

A. We are aware of the issues that have resulted from the latest release of
this protocol and are working to amend the areas that need to be fixed. In
this case, we understand your customer should pass our new protocol and if
this customer would like to continue being a member of your site, they will
need to sign up again. (IF WE CANNOT REVERSE THE PROCESS)

Tony
Client Services
Internet Billing Company, Ltd.
888-764-4266

01-22-2002, 03:49 AM
tgirl Registered User Join Date: Aug 2001 Posts: 56	iBill new Risk Management Protocol Since Jan 2002, i have too many refunds from the Normal, so i ask iBill for the reason, and they reply as the following.. Dear Valued Client, Thank you for contacting iBill. We have implemented a new Risk Management Protocol with increased security. We have taken these measures to protect you, the web master, and iBill from illegal charges and potential charge backs. Fraud Prevention is one of the many reasons end users and Clients choose to do business with iBill. The transactions you are inquiring about did not pass the new Risk Management Protocol, and hence they were refunded. We are aware of the issues that have resulted from the latest release of this protocol and are working to amend the areas that need to be fixed. ---------------------------------------------------------------------------- --- Please remember to address each clients Specific Issue, i.e. Q. Why is the reason for refund listed as, "requested by card holder" and the customer contacted me saying they did not request it. A. Initially, by default, our system did not have a classification for the new Risk Management Protocol refunds, by default it assigned the first one from the list, "requested by card holder" ---------------------------------------------------------------------- Q. Why has this been refunded, yet they still have access? A. All refunds will be cancelled. There is a technical problem which is causing a delay in the cancellations being processes. Our technical team is working to resolve the problem and an ETR should be available shortly. ---------------------------------------------- Q. Why are my Turkish subscriptions cancelled? A. We have implemented a new Risk Management Protocol with increased security. We have taken these measures to protect you the web master and iBill from illegal charges and potential charge backs. Fraud Prevention is one of the many reasons end users and Clients choose to do business with iBill. The subscriptions you are inquiring about did not pass the new Risk Management Protocol, and hence they were refunded. --------------------------------------------- Q. I had a customer who subscribed to my web site over 1 year and now he is failing your Risk Management Protocol, why? A. We are aware of the issues that have resulted from the latest release of this protocol and are working to amend the areas that need to be fixed. In this case, we understand your customer should pass our new protocol and if this customer would like to continue being a member of your site, they will need to sign up again. (IF WE CANNOT REVERSE THE PROCESS) Tony Client Services Internet Billing Company, Ltd. 888-764-4266