They aren't any better in the UK either....
I ordered a desk and was kept waiting for a couple of
weeks longer than i should..so i rang the store to complain
and to ask when it was finally coming in...
Got some spotty 17yr old lad on min wage answering
'dunno mate' to every question..
So i told them to

and used a business supply store
and got the desk delivered and assembled the next day
Won't use them for anything other than paperclips and A4 paper now...they're a big waste of time
