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I ordered a bookshelf from them.
it arrived .
one of the sides was broken completely in half, and also had a large hammer mark in it.
I called, and they sent another (free, told me to keep the broke one).
another part was broken completely in half.
I called, and got a refund, and got to keep both broken bookcases.
I managed to get one whole bookcase, plus some extra shelves out of the deal : )
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