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Pool.com rant:
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08-29-2004, 01:04 PM
vitty
Confirmed User
Join Date: Aug 2004
Posts: 133
Quote:
Originally posted by Dagwolf
There's a big difference between 48-72 hours and 30 days. I signed up with pool.com the other day in order to pre-register a domain name (well, I was considering it). Instead I actually bought one from their auction.
To my surprise, I found an additional $60 charge on my bill. I checked it out; it turned out to be a pre-authoriztion which, according to their
FAQ,
would be returned to my account in 48-72 hours.
No problem.
Long after 72 hours, the $60 verification charge was still on my account. I messaged my card issuer to see what was up; they replied that unless Pool.com released the verification charge the hold would remain for 30 days. I had a problem with that!
so I emailed Pool.com asking them to release the hold, as it had not automatically expired after 3 days (as they had indicated).
Nice customer service. " It's not our problem. STATUS: SOLVED!"
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