Since this is my thread, I get to keep the facts straight, even though I'm not interested in the high school personality drama.
Quote:
Originally posted by VIPimp
This problem was solved professionaly before it was posted here.
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Not true. It was adressed -- speedily and professionally -- but it was not resolved. The surfer's problem had not been fixed when I posted -- nor has it been fixed yet that I know of.
Quote:
Originally posted by psyko514
If you had read and understiid the very first post in this thread, you'd see that the surfer contacted one of our affiliates. Our affiliate contacted Cory who promptly replied to him. Cory directed the surfer to our processor (Epoch) as this is an error on Epoch's end, not Epic Cash's end.
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I'm not greatly impressed from a customer service perspective. The customer was defeated by Epoch when she tried to cancel; I asked webmaster support to help the customer cancel, and the response was a very polite refusal. Problem not solved.
In 1996, Dell support would tell you "That's a windows problem" and hang up. The industry matured; now they stay on the line and help you fix it, even if they have to call Microsoft themselves. Believe it or not, I posted this thread as an example to all of us to show that we've got a lot of industry maturing yet to do.