Quote:
Originally posted by rs1
i use netbilling also. there good for processing but DONT EVER try to get help after hours. the person that asnwers the phone is not better then an Answering machine. Last few times i called there after hours i think they quit.
But Mitch runs a good service overall
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I'm sorry that you feel that way. We actually have several people here after hours for customer service and a tech is always on call after hours and the programmers are on for emergency support. After 6pm PST we typically only handle emergency issues should they arise and if you ever call after hours and feel you are not being helped properly, please request that the customer service representative get in touch with me on my cell phone. You can also email me directly after hours at:
[email protected] which I typically answer until at least 11 each night.
We also have a support system at:
http://www.netbilling.com/cgi-bin/support/support.cgi
Thank you, Mitch Farber
__________________
Mitch Farber
CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!