There's a big difference between 48-72 hours and 30 days. I signed up with pool.com the other day in order to pre-register a domain name (well, I was considering it). Instead I actually bought one from their auction.
To my surprise, I found an additional $60 charge on my bill. I checked it out; it turned out to be a pre-authoriztion which, according to their
FAQ, would be returned to my account in 48-72 hours.
No problem.
Long after 72 hours, the $60 verification charge was still on my account. I messaged my card issuer to see what was up; they replied that unless Pool.com released the verification charge the hold would remain for 30 days. I had a problem with that!
so I emailed Pool.com asking them to release the hold, as it had not automatically expired after 3 days (as they had indicated).
Quote:
Hello;
Thank you for using Pool.com.
Unfortunately Pool.com cannot help you in this regard. We perform these preauthorizations as per our terms and conditions which can be read at http://www.pool.com/terms.aspx . Many different credit card companies have varying policies in this regard and it is up to the user of the card to be aware of them. Pool.com does not get involved in this manner.
Customer - 08/25/2004 03:02 PM
Some Joker,
Customer Service
www.pool.com
Date Created: 08/25/2004 03:02 PM
Last Updated: 08/25/2004 05:07 PM
Status: Solved
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Nice customer service. " It's not our problem. STATUS: SOLVED!"
