Quote:
Originally posted by Kimmykim
Sigh.
I believe I stated above I've seen situations clear up in a matter of hours before. That's not days. I personally haven't seen anything go beyond 2 weeks, but that is a personal observation, not a company wide one. I only deal with situations that are brought to my attention.
There is no hard and fast rule on how long it takes to clear up; you should also understand that nothing happens without tangible evidence in the case of fraud. Would it take 180 days? Not unless there were something else going on that I can't possibly even hypothetically come up with.
I'm not sitting here splitting hairs the rest of the afternoon either. The answers have been posted in multiple threads. Frankly I've got two people icq'ing me with account specific questions and one more emailing me, though I guess I should state that none of them have anything to do with fraud.
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Sigh? What was that for??
I have not posted in any of these threads before now. You have absolutely NO reason to be feeling impatient with me.
I asked a question and you had NOT answered it before. You gave a vague facade of an answer. You said you've SEEN matters clear up in hours before, yet we have clearly people posting in these threads that say they have been having problems for a bit longer than a "few hours." And I've seen numerous threads from people who have waited several days to get even an e-mail response as to WHY they are having problems with their accounts, let alone actually get a resolution. So YES, it CAN be DAYS, and apparently has been before. And waiting for potentially 2 weeks to get back money I made legitimately when I have bills to pay because a fraudster I hardly even know sent me $10 sounds utterly ridiculous. If you have enough staff in risk management, clearing up 200 cases of fraud hardly seems like a massive time hog.
You have to be the single most unprofessional employee of any company I have ever had the displeasure to speak with. You've been nothing but rude, arrogant and snippy to everyone who has posted in any of these threads. I will never do business with a company that I am aware that you work for under any circumstance. Frankly, I can't see how you've even held a job as long as you have. I know that if I ever treated a customer as rudely as you do EVEN ONCE, I would have been fired so fast I wouldn't have even seen it coming, yet you somehow do it on a regular basis. I can't being to imagine what your bosses are thinking by allowing you to reflect upon them in this manner.
This whole situation was the basis of my decision whether or not to do business with ePassporte and due to the unprofessional attitude you have displayed, you can believe that I won't be moving any substantial amount of money through your system at any time in the near future. I'm sure you don't care about my one little account, and I'm sure you'll waste no time in telling me so. But if your boss was any kind of intelligent business person I would think he'd put your attitude in check before you cost them some serious business.
Or are you only rude to people you think have no money?