Quote:
Originally posted by Kimmykim
You're attempting to oversimplify this, or perhaps just put words in my mouth, since you have asked me the same question about five different times now between the two threads. I'm going to try and answer it for you again, and if you've still got questions, by all means post them or email me if this is something specific to your account. Include your account name in the email if you go that route.
No one person in risk management would ever just up and close an account and start sending money back up the ladder. The investigation process is something that starts with program flags and then moves to humans for review.
If a situation arises like the one that has come up this time, there are many people involved in the decision making process and there is hard evidence involved before any action besides the suspension is taken, thus Chris' comment regarding legal action.
Fraud is not something we take lightly, nor is it something we suspect each account holder of doing, unless certain flags in the process are raised and we then begin to investigate.
Rand has stated previously that client communication may sometimes be less than stellar in the case of suspended accounts, but as any program owner or processor will tell you, when you have a potential or confirmed case of fraud, the last thing as a company you want to do is to inform the cheaters just how you caught them, since they will then attempt to adjust their cheating to circumvent your fraud control methods.
There are people that have thousands of dollars in their accounts regularly and have no worries about their money. There are also, I'm sure, those that clean out their accounts regularly and put their money somewhere else. This is an individual choice and one I have no opinion on.
At this point, I think I've answered your question about as clearly as possible, but I'll reiterate my point one last time -- if we have tangible proof that an account holder is committing fraud, we will take action to stop the fraud from occurring and money does not sit in our system unclaimed.
|
Overly-simplified or not, I am not looking to be patronized, I am looking for answers. And while you do everything to emphasize that you do your best not to make mistakes (which I never had any doubt about in the first place), you still didn't answer my question. You brought in the issue of me HYPOTHETICALLY being the fraudster, let's HYPOTHETICALLY continue on that thread and you answer me what happens to the honest funds in my account, if you say I've been caught cheating. It's simple, really, if a mistake of me being suspected for fraud happens, then I want to know how much I need to sue for, so I can determine whether it's worth the hassle or not. If it's $50 I might consider it's not worth it, if it's my entire account, then I'd really go apeshit. So please, pretty please, HYPOTHETICALLY, what happens?
One more thing, the reason I'm posting this publically is because it deserves an answer that other epassporte users may benefit from. Not exactly interesting in stirring shit, I really have better things to do.