Quote:
Originally posted by Chris Mallick
OK, really, the last post, but a simple and fair question that deserves an answer (although I thought it had been answered).
Spacemonk: The answer in your example is ?Yes? and in a few days, not 180 DamageX.
Your account may not be closed as a result of getting a payment from one fraud transaction, in your narrow example, just suspended. In that case the $50 is returned to the CC up the chain, no matter how far we have to go back; the $1000 is either left for your reactivated account or it is wired back to you or a check is mailed or UPS'd, depending on what you want.
If anyone here wants any money back that is on his or her account, let us know ? you have access at all times. We do not keep any funds anyway under any circumstance. We do not keep cardholder funds in any bank account we control in any way, nor do we spend, or count as ours, any funds that are seized. Those funds are returned to the rightful owner. The problem in this thread is that some people are trying to get information to continue or amend their scam by creating the false appearance that we are stealing funds or acting irresponsibly.
To help you all understand, here is a short version of our business model: We make money when funds are loaded, or sent in a P2P transaction. Therefore, we are fully driven towards use and functionality for you, our cardholder. We do not charge a monthly fee or a Use Fee, like many other cards. We do not make money on float (funds held in accounts), ePassporte funds that are loaded on to your account are not within our control; rather a trust bank holds them waiting for a call from Visa Interchange or the cardholder at an ATM or you asking for a wire, then the cash is moved to cover that transaction.
Spacemonk asked a simple question and maybe others have as well and if we were not answering this question I am sorry for the prior confusion.
From an industry point of view I think that we are lucky to have ePassporte; its success has been in large part due to the Adult Webmaster community accepting the product and using it. Sure we make money, however the investment in the technology and the time it takes and took to work with banks, etc was very costly. We expect to make a profit, just like anyone else. Neither ePassporte nor EPOCH will abandon this market, as did Pay Pal and others. However, we run the risk as an industry of hurting ourselves from within by constantly having these public discussions where accusations of theft or fraud are relentless, even after an answer is given and a solution, such as "write to me" is offered. Let?s just be aware that we have a great product run by honest people and just like everything else, a few idiots will screw it up for the rest of us. Believe me: There is fraud in every product like ePassporte - Visa or otherwise. When we catch it we are going to be as aggressive as possible, to protect our brand and to ensure our ability to continue offering alternative payment methods and vehicles to this industry.
To those of you (4 so far) that wrote to me, I have replied to each of you that I will have details to you tomorrow.
C
PS: St. Kitts Nevis Anguilla National Bank is an excellent bank and it is not on ANY list as some idiot posted.
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Hmm your avoiding every question posted here again almost..
Dont you have "RULES" to follow. What is " a few days" ? we know its not 180 days , but how many days is it. ?? And if this is the case , then mail the money to the people in this thread that have had money stolen by you.
How come you dont tell your customers this information when they call you. It seems several peple in this thread have had sezied funds for no reason and customer support never mentioned UPS'ing the money back to the owner who's account you suspended...
Again like your other employees instead of simply answering the question , you choose to muddy the water , by making blanket ACCUSATIONS of people who have legitimate questions about your service in this thread. Calling them fraudsters looking to gleam info from you. Instead of WAKING UP AND REALIZING ITS YOUR CUSTOMERS ASKING THE QUESTIONS, AND FOR GOOD REASON, Your employees are on a seize spree and it means CUSTOMERS cant get answers to questions.
Again you use 2 paragraphs to tell us things we already know and dont need an answer to, and ignore every other question..
SIMPLE QUESTION IT DOESN'T NEED A FUCKING PARAGRAPH TO ANSWER..
I sell domains , I have 50k in my account, What protection as an epassporte user can i take to prevent someone from using 1 fraud epass account to purchase a domain and have my 50k seized.
GET IT ?? THEN FUCKING ANSWER THE QUESTION