Quote:
Originally posted by spacemonk
Very interesting read, I must say.
So DamCash might have been doing something illegal and ePassporte has every right to freeze their account if they have a reason to suspect fraud.
The part that worries all of us here is what looks like a systematic avoidance of answering a simple question that smokey da bear and a few other people here asked.
I like epassporte and use it almost on a daily basis.
I also think that epoch/paycom is a stand up business, however this kind of stuff makes people worry.
I symphatise with all the epassporte peeps that posted here, and can only imagine what pain in the ass dealing with fraudulent individuals/companies on a daily basis must be.
I can also imagine how it must feel to be called out by the same people on public boards and having to explain why this and that had to be done.
However, a lot of people that posted in this thread are honest and legit customers of yours and I think they should be given straight answers despite the frustration some other people caused you here. You are professionals and there is no place for personal feelings here ;)
Smokey rephrased and even further simplified a very simple question over 4 times, yet the question remains unanswered...
So let me join smokey, freeadultcontent and others on this one:
If i have $1000 in my account that are 100% clean,
and If someone sends $50 of stolen money to that account then
those $50 will be reversed and i will get my legit $1000 back?
Yes
or
No
Thank you 
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OK, really, the last post, but a simple and fair question that deserves an answer (although I thought it had been answered).
Spacemonk: The answer in your example is ?Yes? and in a few days, not 180 DamageX.
Your account may not be closed as a result of getting a payment from one fraud transaction, in your narrow example, just suspended. In that case the $50 is returned to the CC up the chain, no matter how far we have to go back; the $1000 is either left for your reactivated account or it is wired back to you or a check is mailed or UPS'd, depending on what you want.
If anyone here wants any money back that is on his or her account, let us know ? you have access at all times. We do not keep any funds anyway under any circumstance. We do not keep cardholder funds in any bank account we control in any way, nor do we spend, or count as ours, any funds that are seized. Those funds are returned to the rightful owner. The problem in this thread is that some people are trying to get information to continue or amend their scam by creating the false appearance that we are stealing funds or acting irresponsibly.
To help you all understand, here is a short version of our business model: We make money when funds are loaded, or sent in a P2P transaction. Therefore, we are fully driven towards use and functionality for you, our cardholder. We do not charge a monthly fee or a Use Fee, like many other cards. We do not make money on float (funds held in accounts), ePassporte funds that are loaded on to your account are not within our control; rather a trust bank holds them waiting for a call from Visa Interchange or the cardholder at an ATM or you asking for a wire, then the cash is moved to cover that transaction.
Spacemonk asked a simple question and maybe others have as well and if we were not answering this question I am sorry for the prior confusion.
From an industry point of view I think that we are lucky to have ePassporte; its success has been in large part due to the Adult Webmaster community accepting the product and using it. Sure we make money, however the investment in the technology and the time it takes and took to work with banks, etc was very costly. We expect to make a profit, just like anyone else. Neither ePassporte nor EPOCH will abandon this market, as did Pay Pal and others. However, we run the risk as an industry of hurting ourselves from within by constantly having these public discussions where accusations of theft or fraud are relentless, even after an answer is given and a solution, such as "write to me" is offered. Let?s just be aware that we have a great product run by honest people and just like everything else, a few idiots will screw it up for the rest of us. Believe me: There is fraud in every product like ePassporte - Visa or otherwise. When we catch it we are going to be as aggressive as possible, to protect our brand and to ensure our ability to continue offering alternative payment methods and vehicles to this industry.
To those of you (4 so far) that wrote to me, I have replied to each of you that I will have details to you tomorrow.
C
PS: St. Kitts Nevis Anguilla National Bank is an excellent bank and it is not on ANY list as some idiot posted.