Quote:
Originally posted by Chris Mallick
This is the last post from any of us at ePassporte on this issue and this thread. This has gone way too far, imo.
The situation is simple: We have sold hundreds of thousands of accounts. We have caught about 200 fraudsters; some of which are posting on this thread, others on other threads. Those fraudsters that post also call, some more than others, however all with one purpose: They are trying to figure a new angle. Our fraud accounts are low, by any Issuer?s standards. That is because we catch and stop it going in whenever possible. And this bullshit of crying ?I am being singled out because I am a Russian? is just that BULLSHIT. Most of the scammers are not Russian at all, but almost all of them try and make us believe that they are Russian. So to all my Russian friends, maybe you good guys could seek out those bad guys that are giving you a bad rep. Something tells me you will know how to handle them.
Guess what people? We are not going to play or be played. We do not steal money from valid accounts; nor have we ever. Have we ever made a mistake? Yes. Will we ever make another mistake? Yes. Is the case mentioned in this thread a real fraud, YES! Is it possible we made a mistake on this case? NO! This, like other fraud accounts (suspected or real) are checked, double-checked and then tripled checked. This case has been checked about 7 times. We won?t check any more and we won?t accept anyone, and I mean ANYONE slandering our name and damaging our reputation and brand. Period.
If anyone out there believes that we have or would ever take money from anyone, prove it and do so in court. Because truth is an absolute defense, if you are so sure you are right in calling us a thief then go ahead, but get ready to fight. If you are in any country in the world, you can find a lawyer and file a compliant. Or at least, just have a lawyer write a letter to us. It is always funny to me that the real crooks want to debate on a board and not in a courthouse. Things that make you go??Hmmm?.
So to end this, let me say that there have been literally millions of transactions performed by Sponsors and other business in payments to Affiliates or employees or Associates using ePassporte. There have been complaints for a variety of reasons and about 99.5% of those have been handled, the first time, to the cardholders? satisfaction. I wish we could do everything, 100% of the time, perfectly. It is not possible. We will keep trying. But all of you guys claiming we stole your money are just wrong and we can and will prove it if required, but not on a board or in a post. If you have a legitimate complaint that you are not being serviced as quickly as you would like, please email me at [email protected] and put ?CS Issue? in the subject line. I will handle it ASAP.
To all of the people and programs that are happy with ePassporte and our excellent service and risk management, thanks and we will try to do a better job, every day.
To those of you that try, on a daily basis, to get over on us through fraud, please, and I say this with all sincerity:
Go Fuck Yourself!
C
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Chris understand my concern Iīve been a strong supporter of Epassporte since you guys started out cause its a perfect way for me to recieve my payments from my sponsors.
I suggested it to ARS and keeped bugging them about it untill they added it as a payout option. from May last year and untill Rand started appearing on the boards I ran around on every board where there were asked a question about epassporte and answered it the best way I could cause no one else did.
Yes I picked up some referrals to sponsor programs and made a little money from it myself. I was among those that begged sponsors to add epassporte payouts a year ago and I am very happy to see that most sponsors pay via epassporte now.
I understand you have to have a strict fraud control but I have to say I am offended by the way KimmyKim is talking to some people in this thread when they ask for an answer to a question that hasnīt been answered despite it have been asked several times. I really would like an answer to this question that have been asked over and over again but havenīt recieved a reply yet.
If I receive money from [email protected] and you then close his account what will happen to my account?
Will you return the transaction and notify me? or will you suspend my account aswell?
This is a question that really concerns me cause I depend on Epassporte when I pay my hosting and I recieve all but one sponsor payments to my epassporte accounts.
For more than a year Iīve had a little page that listed sponsors that pays out via epassporte making me a little extra referring anywhere from 0-35 new webmasters to the programs that are listed. I had Damcash on there for a short time and luckily I didnīt recieve payments from them. I have 80+ sponsors listed that pays out via epassporte cause I wanted it to be a complete list of every one that offers epassporte payouts. I would hate to shut it down since it makes a little extra but I really canīt afford the risk of my accounts being shut down because one of them are fraudulent.
I can see from KimmyKims answers in this thread that if you recieve a payment from a fraudulent sponsor its just to bad and that I should have picked someone else. So what should I do? Shut down the page? I know I send a lot of adult webmaster business your way in the past 15 months but this really has me concerned.
I canīt run the risk of having my account closed down because someone that send me money or I send money to is a fraud. I understand that the money needs to be returned but not if you suspended my account.