Quote:
Originally posted by Rand
Your account was closed due to verified fraudulent transactions.
You were notified weeks ago by Risk Management that you were receiving funds from personal accounts created with stolen card numbers. Â_ePassporte Risk
Management verified that the card numbers used to create these accounts were in fact stolen and that the transactions were fraudulent by speaking with the issuing bank(s).
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smth looks strange to me :
why didnt you closed just the accounts created with fraudulent cards ? and you closed him too ?
is there any available procedure in place that will allow the bussines account owner to determine that he is receiving payments from people using stolen card numbers and further more does he has the option to not receive it ?
IF you close him too...it means that anyone can close someones other Business account.....it's enough to create some epass accounts with stolen cards and then do some transfers to the Business account in question...they will get closed, so now your competiotor is now able to offer epassporte payments anymore.....however he didnt do anything wrong..
also...you verify the cards by making small transactions ammounts on the card and then the cardholder must confirm the exact ammount....now if the cards were stolen, how can the thief can have access to the online banking sistem of the cardholder or to the bank customer service......as you need usernames/passwords etc for this.....
Now i understand that epassporte is a very good service and this problems appear from time to time...
Rand..i didnt said you did smth wrong by closing the account..however this must be addressed promptly so it will not become a false "general ideea" ...like epass acts like paypal and stuff