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Old 08-20-2004, 02:22 AM  
Magg
Confirmed User
 
Join Date: Feb 2004
Location: ICQ: 132497047
Posts: 4,467
I'm not even going to bother to read what you've posted pornopat.


Facts are:

Your scripts were making apache crash after the move, we fixed them by re-writing somethings, WITHIN a couple hours of the initial move.

You then said you wanted to switch hosts, at this point after having my techs spend many hours on your server, it was a moot point, and I didnt argue.

When you submitted your ticket to the helpdesk, you left NO identifiable information.

There is NO server IP, no server root password, no anything.

Payment has STILL not been received, and you've gotten use of 50Mbps of bandwidth for the last day or so, for NOTHING.

Did I once complain? NO, I took the abuse and FIXED the problem, and even got you a NEW server.

I do not see any 'disabled account pages' - the first time was because payment was NOT received, and it is automatic in the system.

I over-rode this, and re-enabled your server, and its been that way since I first did it.

PEOPLE SLEEP AT NIGHT, I am not your primary contact for support at all times of the day on ICQ.

Do you expect me to be on ICQ at your beck and call 24/7? That is what our HELPDESK is for.

When you fill out the ticket, there is CLEAR spaces for your information... information we NEED to FIND your server. If we dont KNOW WHO you are, we CANT fix anything.


We did no wrong here, SCRIPTS were messed up in a SERVER MOVE, they had to be RE-WRITTEN, after the problem was diagnosed.

As I explained to you on ICQ, server troubleshooting ISNT MAGIC. I cant snap my fingers and make the problem go away.

We are not a one-man operation, we have techs on staff 24/7 - if you had provided us with ANY kind of identifiable information, most of this could have been avoided.

I've been OVERLY generous with you, I'm even forwarding DNS requests RIGHT AT THIS MOMENT, to your new host. So you are using bandwidth, and its coming out of our pocket! Am I complaining about this?


Now please, go, be happy with your new host, and dont try to blame us for things which are out of our control.

Last edited by Magg; 08-20-2004 at 02:24 AM..
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