Great to see them putting forth the customer service-oriented business model, kudos on their "new look" etc....
That's all great, however their new ad campaign that says "We missed you, We want you back" really sparked some light amusement with me. It says they know they fucked up in the past. It was patently obvious that Ibill alienated many webmasters over the past 2 years or so (I recall several threads from that far back that proved this out).... and obviously many people migrated AWAY from them during that time. Now they want us back.
I just hope the people at Ibill never forget
WHY so many webmasters dropped them in the first place. Customer service is paramount in any service-oriented business, and making people wait for weeks for a reply to an email or putting them on hold for 30+ minutes on the phone, and not paying them what they are rightfully owed is not the way to go. Never was.
For the record, as an affiliate webmaster I've always liked Ibill but have in the past few years been reluctant to join programs that process with them. Several of my old programs dropped them early last year and migrated over to CCBill or Jettis etc, and I took note of that trend. Obviously Ibill has as well.
Action speak louder than words.... or banners. Let's see what changes Ibill has put in place and how they perform and treat their clients now. Another reliable processing choice is always welcome, wish them well for sure and hope they do well. So I'll take it upon myself to wish them well here, hopefully people give them a chance to prove they are serious about getting some of that lost business back and maybe even some new clients.
