Quote:
Originally posted by fris
horrible customer service i reffer this guy to my friend he waited 10 days for a design, whenever he msged him he would log off, he even offered to pay double for his services. at first he needed to pay his bills then he said i dont do design for a living i have a real job. my friend needed a design right away then makes him wait 10 days
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I thought we already explained this..
We're sorry about your friend's NN project, but as I remember it here's what happened:
- Your friend ordered a site similar to NNGalleries.com, with no deadline so we were told to take our time.
- Several days later I emailed your friend a draft of the site, apologized for the delay as my partner had told me to take my time with the design, and waited for his approval.
- A day or two later he responded, said he needed some major changes, so the both of us stayed online until 3AM working on a new design. I told him we'd continue more two nights later at a scheduled time (the earliest he could be online in the next 3 days).
- He signed online two nights later and we worked out another draft, which he said "was a waste of his time" and logged off.
He has since msg'd me looking for a mainstream site design
Never once we were offered double the price, not that that would have even changed anything -- we took our time (as we were advised) to create a nice graphical site. We tried everything to please your friend as one of our valuable clients, and it was his project in part that made us realize we needed a new system for doing things. We launched TGPFactory in an effort to speed up turnaround times and are installing a custom-made script within the next few days that will detail every step of the project so the client is never left out of the loop.
Regards,
Patrick