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Old 12-30-2001, 04:09 AM  
Jayson:
Registered User
 
Join Date: Dec 2001
Location: Australia
Posts: 8
Paypal are great and I use them myself all the time BUT....

having worked in their industry up until about a year ago and having done a fair amount of research while doing due dilligence on their competitors I have a fairly good idea how they work.

You need to watch what happens if you get alot of chargebacks. There have been issues with people having all the funds in their accounts frozen due with very long resolution times. Its worse if you piss a customer off and they make a complaint to Paypal. Once your account is frozen you can still receive funds but you wont get them unless the problems are rectified.

I believe their customer service is getting better but still understaffed. There systems generally work and everything is well documented but if you do have a problem you may have problems getting it rectified.

I would definatley never let a large amount of funds accumulate in your PayPal account.

Finally, I am really waiting for PayPal to ban adult sites. Their merchant rates are too low and if they start getting chargebacks at the level normal processors of adult sites do I cant see their banks keeping their merchant rates at their current level. The benefit is they have a lot of other transactions to water the adult transactions down but conversley they have zero margin to play with if the banks get nasty and I cant see them wanting to lift rates across the board.

Sorry for the long post, summary is they are great but understand how they work and use them with caution.

Jayson
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