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Sarah ask yourself this:
If you were to suddenly find out after six months or so, that you'd been paying somebody else's phone bill .. And they had in fact just let it go on. How would you feel about that? What if the phone company told you that you still owed for YOUR bill after paying somebody elses?
The phone company isn't going to eat up the difference. They're going to nail the person who is mistakenly paying the wrong bill. It's probably a typo on somebody's online payment setup.
There IS the possibility that the phone company is just making the same error over and over. I just think it's MORE likely that it's somebody, a real person, who simply hasn't noticed.
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