wow, that sucks...... but this is the very first thing I have ever heard bad about them. When I first started doing this, they were so awesome to me, I'd fuck shit up left and right, couldn't figure out the dns thing....... it was messy, but they never once got rude or impatient or anything with me.
I had a few domains expire and almost lost them, and they held on to them for me........ have had hell transferring from other registrars to them, and they have always gone above and beyond to help me. I had one place tell me I had to go thru all this legal shit just to transfer my own domain name away from them and Domain Name Systems picked it up and took care of their asses for me.......
I know everyone doesn't like everyone else, but these guys have always been extremely good to me and I can't honestly think of a bad word to say about them. I am sorry you had hell.... that's unfortunate because they really are good people, maybe you just got a hold of a bad rep, every company has those.
