Quote:
Originally posted by JSA Matt
I believe they would gladly cancel the reservation and sell the room to the highest bidder.
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Cancel something they don't have? You obviously missed a couple of posts Matt.
They lost business because of their own incompetence.
This would be a way for them to get business back.
It's surprising how much someone other than the front desk can/will do for you when you're having a problem and WANT to give them business.