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When online companies are small they beg for your money and when they get big they'll randomly screw over people, pre written e-mail customer "support" and they don't give a shit, that's how it is.Every big online company thinks you'd need them anyway, so you have to swallow or fuck off / there are enough other customers.
Good examples for this statement are epassporte, neteller, paypal, ebay, cj etc. etc.
The only good big online company I use is amazon.They never fucked anything up and everything is always running straight.If there is a problem there is always a good logic reason and not some random bullshit you have to figure out yourself.
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