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Like the money they trusted you with ?
Exactly. With hundreds of thousands of accounts and a handful of complaints (some from known fraudsters and others from people who just needed to follow a few rules) I think that is pretty damn good ratio.
I think your screwing your customers around and blaming it on people whom you can only claim are fraudsters with no actual proof or details
I dont think you need to tell gfy not to believe everything they read. I do however think if you know about a known "fraudster" there should be no reason why you can't post the info.
Well, you may not know of a reason but there are plenty. We learned a thing or too about investigations while we helped authorities fight CP.
so i take it this means your not going to answer either question ?
heres a suggestion for your risk collection team.. Perhaps you might want to notify the user you are taking money from .
First of all... no one takes the money. The account is suspended until the cardholder contacts eP. I mean what? We should just wait until someone calls us to explain why we should leave their account open? -- What planet do you live on?
i live on planet earth where if you cant get your money its called " being taken " , why the fuck do you play these idiotic games , it doesn;t matter what the fuck name you call it , if you cant get your money !! seized, suspended, fucked over, robbed , blindsided , etc etc its all the same shit .
Do you think were all morons ?? wake up .. smell a problem ,, fix it, quit beating around the bush
We do send a notificationl to both the account holders eP email address as well as the external email address they used when they signed up. It is an automated process that happens any time eP suspends an account for any reason.
An email ? lol get a grip , when my bank has a problem the bank manager CALLS ME , ever think of trying it ?? The whole point everyone is trying to make is to NOT BE TREATED TO AN AUTOMATED MACHINE , TREAT THE CUSTOMER AS A CUSTOMER NOT A MACHINE !!! GET IT YET If by your own posted numbers on gfy of the amount of fraud equals less than 2 per day then i'm assuming this ONE PHONE CALL could be done by ONE EMPLOYEE very easily and it would make your customers VERY HAPPY , and your telling us nope, our customers whom make us a living and whom we earn our money from only deserve an automated email , despite what additional costs this may mean for our customers
All this bad publicity means both the seized accounts and the new accounts are being treated in the same lackluster manner.
Suspended accounts are all treated the same way. Nothing is seized. People just don't like being questioned sometiimes. They don't always like making an effort such as identifying themselves. Well sorry, that's the rules.
maybe you should change the rules seing as your fucking over your customer twice as bad as the "fraudsters"
Did you ever think of putting this tidbit on your website ??
Anyone writing from an external email address is given instructions of what to do.
ever think of answering the question ? like . ever think of putting this ON THE WEBSITE , not in an automated email
ever think of actually responding to your emails without the use of a stock form letter ?
Yes.
apparently from the times people like battuss have tried to email you you dont
I sleep better with my money, you sleep better with my money, boy do i feel good inside.
Basically what your saying in this response is, Everybody else is wrong and you are right. Your customer support is top notch and needs no improvement, and its all just coincidence , just like paypal
That's not what I said at all.
You may not appreicate my time here or agree with the answers but plenty of others do.
I'm open to constructive criticism, but that's not exactly what I would call your comments. [/B]
I do appreciate your time, but not when your just spewing crap like a fountain without actually saying anything. Like you haven't answered anyone's questions yet. Like you haven't even acked that theres a problem.. I realise kimmykim is the person to smooth everything over and give you a good image , but you should at least try. Walk a mile in your customers shoes, you might just learn something.
As i have stated in previous threads. Epassporte is a great service with plenty of simplicity, but theres something missing as obviously apparent in these threads..
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hatisblack at yahoo.com
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