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Originally posted by Rand
Others:
ePassporte has issued hundreds of thousands of accounts within a year and a half of launch in what is primarily a very specific market. Of course you are going to hear from those who take issue with the way things are done and that's fine as it helps ePassporte improve their product by giving users what they want and need.
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Like the money they trusted you with ?
Quote:
Originally posted by Rand
However, just because you read something on a board doesn't make it true. And from time to time a known fraudster will rant on a thread and we, I, ePassporte cannot publicly state what we know about them.
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I dont think you need to tell gfy not to believe everything they read. I do however think if you know about a known "fraudster" there should be no reason why you can't post the info. So far i have not heard of any fraud on gfy , all we have heard about is poor customer service , seized funds, endless unanswered emails etc etc
Quote:
Originally posted by Rand
[B]
My biggest concern is not with ePassporte as a product because I know how it's being used and I see the numbers every hour of every day. A lot of people use the product and are very happy with it. My concern is not with Risk Management either. They are doing their job. If they make an overly cautious decision then at least they are leaning on the side of safety and anyone with an account should be very happy to know that their accounts are being watched with diligence. If a mistake is made, we will correct it with the cooperation of the account holder. ePassporte has no interest in freezing funds for any reason other than fraudulent use. Period. End of story.
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Are you seriously going to try and pull the shit wool over these people's eyes ??
If risk management makes an overzealous account seizure , your customers should be "happy" ?? Explain how taking away someones money and cancelling business deals makes anyone "happy"
Can i borrow all your money for a week and see how happy you get ??
heres a suggestion for your risk collection team.. Perhaps you might want to notify the user you are taking money from . Like , try a phone call that would sound something like this.
" dear sir our risk management team has suspended your account due to details the software has picked up ( or whatever the excuse is ) , in order not to disrupt your service , this is what we need you to do to get your account back up and running ) "
If as you stated in your previous epassporte threads that fraud accounts for less than .01% of all epassporte users , this shouldn't be very hard to institute for your CUSTOMERS
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Originally posted by Rand
[B]
My concern is with those who say they are sending emails to ePassporte which are not being responded to. -- Trust me, if there is a problem with a submission form, and email address, or anything else I will get to the bottom of it.
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At this point i would be worrying about that too.
All this bad publicity means both the seized accounts and the new accounts are being treated in the same lackluster manner. You should sort them into 2 categories. 1 for everyone you owe money to , and one for those whom you want money from.
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Originally posted by Rand
[B]
WHAT YOU NEED TO KNOW is that if you write and email to [email protected] asking for specific account information to update or change anything about your specific account, your request will not be honored. Instead, you will receive an email from Customer Services asking you to send your request from your ePassporte email address.
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Did you ever think of putting this tidbit on your website ?? ever think of actually responding to your emails without the use of a stock form letter ?
Quote:
Originally posted by Rand
Yes, there may be policies in place that from the outside may seem strange or overly cautious. However, given the flexibility that ePassporte provides and the ability to move money instantly anywhere in the world, I hope you can all sleep better knowing that those policies are in place for a reason and that reason to protect you and your money.
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I sleep better with my money, you sleep better with my money, boy do i feel good inside.
Basically what your saying in this response is, Everybody else is wrong and you are right. Your customer support is top notch and needs no improvement, and its all just coincidence , just like paypal