Brizzad,
Send me an email with your ePassporte account name and I will personally look into your account and see what the problem is.
Others:
ePassporte has issued hundreds of thousands of accounts within a year and a half of launch in what is primarily a very specific market. Of course you are going to hear from those who take issue with the way things are done and that's fine as it helps ePassporte improve their product by giving users what they want and need.
However, just because you read something on a board doesn't make it true. And from time to time a known fraudster will rant on a thread and we, I, ePassporte cannot publicly state what we know about them.
My biggest concern is not with ePassporte as a product because I know how it's being used and I see the numbers every hour of every day. A lot of people use the product and are very happy with it. My concern is not with Risk Management either. They are doing their job. If they make an overly cautious decision then at least they are leaning on the side of safety and anyone with an account should be very happy to know that their accounts are being watched with diligence. If a mistake is made, we will correct it with the cooperation of the account holder. ePassporte has no interest in freezing funds for any reason other than fraudulent use. Period. End of story.
My concern is with those who say they are sending emails to ePassporte which are not being responded to. -- Trust me, if there is a problem with a submission form, and email address, or anything else I will get to the bottom of it.
WHAT YOU NEED TO KNOW is that if you write and email to
[email protected] asking for specific account information to update or change anything about your specific account, your request will not be honored. Instead, you will receive an email from Customer Services asking you to send your request from your ePassporte email address.
WHY YOU MAY ASK? -- Because currently that is the method of verifying that you are indeed the account holder. If you can not log in to your ePassporte account and send your request from your ePassporte email address then chances are you are not the account holder and do not have the right to change account information. Sending your username is not enough as anyone who sends money to you knows your username. Providing your password doesn't suffice either. It is unsafe to send your password via email and even Cardholder Services does not have access to your personal password.
Yes, there may be policies in place that from the outside may seem strange or overly cautious. However, given the flexibility that ePassporte provides and the ability to move money instantly anywhere in the world, I hope you can all sleep better knowing that those policies are in place for a reason and that reason to protect you and your money.
In case you haven't looked lately, there are still bad guys out there.