Quote:
Originally posted by shap
Yesterday I emailed Paycom regarding the changes. No Reply.
Today a number of our backup sales through jettis had no access. I email jettis support desk. They inform me that Paycom is now handling all support. So i email Paycom. Once, Twice, Three Times now. 8 hours. Still no reply. Great Customer Service.
Time to pull all our join links. I'm not going to be pushing my sales to the first of the big three that will be going down.
I miss Jettis and i miss Jennifer Maddux's fast replies. 
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Well we have been processing with Jettis for over three years...I have to disagree with the Jennifer Maddux fast reply comment, in fact when we first joined it was like pulling teeth to get her to do anything, and with the shitty bad attitude I never dealt with her my partner did, he has "golden patence". In fact she never ever would get back to us, so they assigned Thomas who took care of us always, he was great and we will miss him.
Paycom just swallowed up a major company and they are I am sure busy So I will judge them down the line for service when they get all the jettis non sense smoothed out. I feel bad for some of the people working at Jettis that dont even know they have jobs or not? I dont know what happned to Jettis, but we did not like the treatment of all of sudden being switched to another company with out being told.
Just a few months ago, I was telling my partner "what happens if Jettis goes under or they close" Our biz goes with it thatswhat. So we started with Mpa3 and now we secured another 6 ways to process money.
Now the fun part comes when do we get all of our reserve money back? Been chasing them for the past 3 years waiting for them to return some of it ....
I have heard nothing but good things about Paycom and we look forward to the change and will be positive and know its going to work great!
