Quote:
Originally posted by Basic_man
Ho shit, drama
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There is no drama.
I think it is important to realize two points on this:
1) No matter what program you run, mainstream included, anytime you are dealing with consumers, things can and will slip through the cracks. The ambition is to prevent situations such as this, but being pragmatic, it will happen. We understand the inherent value of preventing chargebacks, Mike is a pioneer of this industry, as is the Weg team.
2) We will work this out by first looking into the further details of the situation and second (most importantly) by rectifying this situation and insuring that it does not happen again.
We strive to maintain a top-notch, succesful program from all business facets, including customer service. This business is built on a succesful history, part of which is the result of webmaster feedback, such as thee above post.
Thank you and this will be taken care of. Feedback is never considered drama for us, it is just another turnstyle in the journey of growth and success.