Shit Jer!
You're having a tough day eh?
I'm sorry to hear that... now you know why Í quit working at a Telecom!
Fast Business, Inovation... blablabla... MY ASS! They are as shitty as 99% of the companies out there!
I hope you solve your problem soon! Which might be pretty hard considering it's Telefonica! lol
Take care,
Bruno