07-18-2004, 07:24 PM
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Confirmed User
Join Date: Feb 2002
Location: Free Speech Land
Posts: 9,484
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McDonald's is now outsourcing some drive thru order taking jobs
Pull off U.S. Interstate Highway 55 near Cape Girardeau, Missouri, and into the drive-through lane of a McDonald's next to the highway and you'll get fast, friendly service, even though the person taking your order is not in the restaurant - or even in Missouri.
The order taker is in a call center in Colorado Springs, more than 900 miles, or 1,450 kilometers, away, connected to the customer and to the workers preparing the food by high-speed data lines. Even some restaurant jobs, it seems, are not immune to outsourcing.
http://www.iht.com/bin/print.php?file=529970.html
Very bad news for some GFY members. 
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