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Concrete companies are the same way. I used to own a construction company here in georgia that did foundations for houses and we waited on a concrete truck for 12 hours one day, and the sad part was we were so close to the plant we could see the top of the mixing tower from the lot we were working on.
After several calls and several promises that "hes on his way" I went to their office and told them to shove it up there ass, closed my account with them, and went to their competitors who got it done the very next morning.
But it cost me. I basically paid a crew of 4 people $100 dollars a piece to sit for 12 hours and do nothing, and still got delayed and had to pay them for coming back the next day.
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