Guys, customer service has a list of procedures. If A happens, then do B. If X is said, say Y.
There are a lot of regulations and rules and crap like that they have to comply with for Visa and the banks, not to mention our in house policies to top it all off.
And no, these guys aren't being paid a hundred g's a year.
And some things are beyond the scope of what they are allowed to handle on their own.
And my email is kimmy@ epassporte.com
