Quote:
Originally posted by DarkJedi
maybe you don't speak good english ?
CS always works well for me.
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Nah, they're just really dumb.
Problem #1:
I mail the CS support because I lost my password and didn't set a secret question and stuff like that. I also I can verify it's me with scans of my ID. So the CS mails me back and tells me to mail them from my account. How the
FUCK can I mail them from my Epassporte account if I lost my password? The guy just didn't want to help me and I had to e-mail KimmyKim to solve this problem.
Problem #2:
I lost my electron card a while ago and also moved to a new house. So I let the customer support block the electron card I made and a month later I told them to change my address. They told me I had to fill in some documents and I was like okay sure. So I mail them back to ask where I can find the documents and they tell me they already sent it. So I tell them I didn't get the documents and this is what they tell me:
Dear Sir/Madam:
We have received your email and the information has been forwarded to the
Technical Department. You will be contacted via email as soon as the issue is resolved.
Thank you for your patience and please do not hesitate to contact us if you
have any questions.
Regards,
Leah
What the fuck, man? So 4 days passed and they still didn't change my fucking address.
My english might be bad but it's not that hard to understand.