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i had very similar experiences with HP support, it just outright SUCKED!
couldnt find drivers for something i just bought, they wouldnt answer emails, wouldnt reply on their forums, etc.
i know back then they had countless amounts of unhappy people flooding the forums, so i guess that doesnt help too much.
not sure what to do that will make these large companies remember that customer service is still important
good luck with the driver, i hope you dont end up having to pay for a 3rd party driver site ...
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