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In my 5 years being in the biz I have heard some good things about webair, but I have also heard many horror stories like this, a guy I knew really well had something like this happen too. Seems everything is cool until you need some tech support.
Here's my advice. Get you a server at isprime, they have the best bandwidth of all adult hosts, and they use good servers. They also have the best tech support I have ever seen. And they aint even really all that expensive either.
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