Quote:
Originally posted by Sly_RJ
Didn't need proof. You sounded pissed off because of delays. Delays happen often so I assumed you didn't fly much. But you aren't pissed off because of delays, you're pissed off because of free drinks.
Call and ask about getting some money back if it's that important to you. I'm sure they'll think of something to try and help out a frequent flyer such as yourself.
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Proof needed or not, I'm one of those "put up or shut up" types, so I put up to show; yes, I'm a very frequent flier.
You're missing the point tho - I don't care about free drinks. Hell, I had 7 beer in the Presidents Club in Newark, and then had 6 or 7 vodka & OJ's on the plane followed by a few other mixed drinks and wine with dinner.... and that was all free.
What is boils down too, is they were prepared to offer everybody in coach something for their problems...but to the people that paid the most...their attitude was we already received enough in exchange as we have better seats/food/alcohol?
Their lack of customer service, when it really counted (during the delays - not if I were to call them today), is enough that I will now book all of my companies flights thru Air Canada/United - which is about a loss of 30-35 tickets/month to Continental considering how many members of my team travel with me.
It may not make a difference in their profit, but I'll be sure to spread the word as I'm doing now on GFY.