He's not a loser at all- he's a valued member, and emails like this are not uncommon to us.
We spend a lot of time making our members feel special, and situations like this make us realize just how rare that is.
This particular member not only received regular correspondance; (personal, not form letters) but we had his fav model make a personalized clip for him that wasnt even posted on the site.
did I mention that our retention kicks ass?
