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I have 3 dedicated servers with candid since 2 years ago and never had a problem with them (i must admit that i don't ask for support more than twice per year as i take care myself of anythig at my servers and i pay for a remote switch to turn on/off my servers myself). Their email support was slow before, but during the last months it has improved. Also when i have a problem i usually contact MMemmer with my ticket number and he tekes care of that really fast. I suggest you guys to contact your sales reps with your ticket number if you need anything done faster than usual. Overall i'm so happy with them.
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