You win some and you lose some.
In the design world you usually get what you pay for. I charge more than the average for my designs but people pay for it because they know I"m not going to flake out on them. They'll spend the extra $100 to have a peice of mind that they're not going to get fuct and they're job is going to get done.
Next time try to research a company before purchasing from them. Especially designers. Not sure why but most designers are flakey by nature. Hope everything works out for you.