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quiet · 10-11-2001, 02:43 PM

Any old timers remember this? :

---------
January 27, 1998

Dear ibill Client,

As you are likely aware, it is ibill's intention to compensate you for downtime and estimated losses of new sign-ups for January 12, 1998. You will be compensated in the February 1st pay out. Contractually, we are not obligated to reimburse for downtime. This compensation is a good faith gesture on our part to indicate ibill's strength and commitment to our clients and the industry. This compensation will be considered an "adjustment" and will be calculated in the following manner: ibill will look at historical data regarding all new sign-ups (via credit card or web900) during the same time frame and the same day of the week previous to the shutdown. This will not include recurring billing transactions, as all recurring billing customers were billed to date as of January 18th, 1998. In addition we will extend the February 1, 1998 pay-out to a new billing period ending date of 1/17/98 to accommodate the rebill transactions that would normally have been billed prior to January 15th. I hope this will allow you to maintain continuity in your accounting procedures.

Once again, I appreciate your patience and hope for your continued support.

Sincerely

xxx xxxxx
Internet Billing Company Ltd
----------------

It was really good of ibill to do that. I wonder if they end up having another episode like that now, if they would do the same thing.

10-11-2001, 02:43 PM
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	Any old timers remember this? : --------- January 27, 1998 Dear ibill Client, As you are likely aware, it is ibill's intention to compensate you for downtime and estimated losses of new sign-ups for January 12, 1998. You will be compensated in the February 1st pay out. Contractually, we are not obligated to reimburse for downtime. This compensation is a good faith gesture on our part to indicate ibill's strength and commitment to our clients and the industry. This compensation will be considered an "adjustment" and will be calculated in the following manner: ibill will look at historical data regarding all new sign-ups (via credit card or web900) during the same time frame and the same day of the week previous to the shutdown. This will not include recurring billing transactions, as all recurring billing customers were billed to date as of January 18th, 1998. In addition we will extend the February 1, 1998 pay-out to a new billing period ending date of 1/17/98 to accommodate the rebill transactions that would normally have been billed prior to January 15th. I hope this will allow you to maintain continuity in your accounting procedures. Once again, I appreciate your patience and hope for your continued support. Sincerely xxx xxxxx Internet Billing Company Ltd ---------------- It was really good of ibill to do that. I wonder if they end up having another episode like that now, if they would do the same thing.