Quote:
Originally posted by MissGrim
The reason the pre-auth was not dropped was because it's transaction number differed from the number on the charge that followed. When I spoke with ePassporte card services on the telephone the day following my incident, they informed me that that is standard practice (they said it happens to everyone who signs up) and their advice was to start out by only loading $50.00 on the card (the minimum amount) to experience the smallest possible hold, and then add the desired amount after the signup process is completed. That would imply to me that they are aware that this happens.
I don't really have a problem with the service other than this, but I really want to be sure about whether or not my potential clients would have to go through this in order to sign up and pay me. Sometimes it doesn't take a lot of inconvenience to deter a potential customer, and I can't afford to lose them.
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