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Old 05-21-2004, 11:39 PM  
KCat
Confirmed User
 
Join Date: Sep 2002
Location: PNW
Posts: 2,204
I've had brutal support from them too. The only way they seem to actually read what you type in a trouble ticket is if you type in ALL CAPS. I submitted the same trouble ticket 6 times before they actually read it & did more than reboot the server. Argh!
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