Quote:
Originally posted by jpv
Rick, I am using paycom. Today I had low sales so I checked the declines. There were almost twice as many declined transactions as approved transactions. Altough since Paycom put up the new system I can't tell how many times a specific user attempted to sign up. So looking at just one day can be deceiving but %200 is crazy.
Anyone else averaging about 40% delined transactions?
RedMonkey, who is your processor?
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When CCBill scrubs, I can get up to 65% of declines.
I then send them an Email and shout out loud here.
As soon as I do this, I can see a big difference in their srcubs:
They suddenly accept 90-100% of my transactions.
They are very unpredictable :
This week, one day I had 17 new sales in a day, next day, with the same traffic, I had 4 new sales ! and 70% of refused transactions ! Now, when this happens, I know that there is a scrubbing problem.
Normaly, they accept 85-100% of my new transactions.
Seems like the rebills are oftenly declines though... But I don't have numbers on this, just an impression. I don't get as many rebills as I did when I was with Verotel.
But as I am getting my merchant account next week, I'll be processing my own transactions, I will know EXACTLY what the normal should be.