Well, I've just emailed the customer service department:
Quote:
I signed up this evening for an ePassporte account on the recommendation of some business associates. I was thoroughly disgusted at the way the process ended up, and unless the situation is remedied I will not only never use ePassporte again, but I will also inform everyone I know of my decision and the reasoning behind it. Tonight I have posted my experience on some frequently visited professional boards (for artists, webmasters, etc.) to see if anyone has had similar experiences... I figured this would help me decide how to deal with this. Because I do not want to re-type the whole situation, and because I feel ePassporte should know exactly what's being said, here is what I posted:
*QUOTE ABOVE POST*
As I said in my post, I don't think this is an acceptable way to do business, and if even one of *my* clients had to go through this to pay me then my reputation would suffer as well. I will be phoning in the morning, and I expect things to be resolved swiftly and politely (well, based on Jamel's customer service skills I expect things to be ignored and worked around instead of solved, but I *hope* things will be resolved swiftly and politely). This whole thing could have been solved with a five minute phone call to my bank, and I could be back from the pharmacy already with my medication (that I paid for with the money that should be in my account). I find it hard to believe there are no outgoing telephones in the entire building and no exceptions are made under any circumstances... what do your employees do in the event of a fire or emergency, hope that the fire department phones in?
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I don't know what their turnaround time is on complaints, or what kind of service I'll get in the morning, but I hope they do something for me as I can't get by without my medication for "3-5 business days" - especially with a weekend coming up!