Just the normal things.... sure we can let you run that script... sure you can do this or that on a virtual.... sure you can *fill in the blank*... then get billed for a full month when you signed up mid month and got your access to the acct 3 days or so before the end of the month. Then get smacked with, no you can't run that stuff, you need a ded and those prices are: xxxxxxx.
Just the general runaround. If you have an agent and the customer tells the agent they need these things (list here) agent goes to whomever in tech support,and management, comes back with a positive answer on all your needs, you yourself speak to tech on the phone and all is rolling along and then get a resounding NO, you cannot do these things unless you pay for a dedicated. Never mind that 3 weeks or so were spent and then the negative answers start. We were VERY careful to list our needs and told the agent we would sign only if they could do those things. And then get billed. Insult to injury. lol
It happens sometimes but when a client rams it down your throat 20 times to quintuplet check the availability of their needs and you are telling them, sure no problem... How is the client supposed to perceive that? All scripts etc were given to tech support and they said oh, these are normal... no biggie. So then you sign and get everything denied after the fact, You tell them, ummm we're pulling off. (DNS had never switched yet) And you go.
Then the nerve to BILL said client for mistakes that they didn't do? (No setup fees involved either, just a month of NON service) Sort of mixed up business tactics. No biggie. We'd just want any guarantees in blood the second time around. If you can't trust the sales people when you ask for something... Kind of like buy a blue car but they insist you take a red one once you sign. Moot contract! No services provided, no payment required.
Others may get perfect service obviously.
