Quote:
Originally posted by DonovanPhillips
2. CCBill doesn't get paid the same amount of money when you DON'T make sales, now do they? Does it make ANY FUCKING SENSE to you that they'd purposely LOWER sales? You think Corvett takes a smaller paycheck this time of year? How about the other employees? Nope, they still need paychecks. The money to pay them is generated by YOUR site subscriptions.
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Now normally I dont jump into these things and Donovan generally knows his shit but this doesn't tell the whole story.
CCBill is a Merchant Processor acting on behalf of the webmaster. If their software does not REPORT a sale, they still receive funds into their accounts from the credit card companies. Hence CCBill gets richer at the expense of their clients.
Now I am not saying this is actually what is happening, but I think Donovan this is why many people are upset. CCBill needs to have immaculate software and procedure to ensure that software glitches do not occur. And I am sure they have them, but customer service is just another aspect of running their business, complaints can not simply be shrugged off. And as far as trends go, sure things can be good 1 day and bad the next.
But if you make 100 sales / day and average say 4 per hour. It doesn't make any sense to see 0 sales for 5 hours in a row. It sounds more like a processing error.