I agree with the above two posts. Professionalism is a big part of any business. Anytime any aspect of that business shows through otherwise - you need to be careful.
Of course, apparently, up until recently - everything was fine.
You might want to take a look at
www.prohosters.com.
I do not work for them and haven't even talked to them, but their setup is professional and they tell you IN DETAIL what you get.
They responded very quickly and set me up on the weekend without any problems.