On the other side, you have quality sites that offer loyalty discounts to members who stay longer than 1 month. They are building relationships with members, pro-active about customer service, message boards where their users can complain or give suggestions.
Also, from a webmaster point of view, what's the etiquette? I'd love to advertise to my surfers this "little secret" to my users... but I'm thinking this isn't something they would want disclosed. I'm sure newsgroups/forums have already uncovered this to savvy users, but would webmaster programs (who use this practice) ban their affiliates for advertising this? Why shouldn't we show our surfers how to take advantage of the best deal possible?
Here's an example of what I'm talking about
:
http://www.clients-support.com/cancel2.html