Alex_a,
Something is wrong if you haven't received your card in that length of time. It generally takes a week to ten days to get your card in the U.S. and most other countries, although there are places in the world where it may take longer.
Send me your ePassporte username and I can look into this for you. And, if you have the emails you sent to CS in your outbox, I'd love to see those too.
Rand @Paycom.net.
