Quote:
Originally posted by Driven
Hi Rand, I'm waiting on 8 sites for approval now. The staff member I was dealing with in regard to my new site registration left Epoch and nohahahaha took over his jobs or emails as my emails to him disappeared and nohahahaha has any track of them and so after 1 week I had to send it all again and wait again. Then your compliance department took another week & 1/2 to tell me that my DNS on the domain had to be setup a special way to show the USA principal on the DNS records and then another 2 days after you told me that there was 1 text line I had to remove from the joinpages. Finally now the sites have been sent to visa for approval which is probalby going to take 2-3 weeks again.
With such a nightmare of a visa wait I'd like to suggest you try to make the whole Epoch end a lot faster or inform your Epoch clients exactly what is required on a site to be sent in for approvaly at the start of the process, instead of having your compliance department waste 2 weeks sending small amounts of info to the client about what needs to be changed a bit at a time.
Its getting very hard to plan a business stragtey when new sites take 5 weeks to be approved.
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i agree, I just got some email tonite saying that my sites haven't even been submitted to visa yet because I never put the new product codes in... WTF, it took 2 weeks to tell me that? 2 weeks since I was told that everything was good to go and they were already sent off to visa for approval. Doesn't make any sense to me.
Also I was told that the product codes wouldnt be activated until visa approved the site, so whats the purpose of putting them in in the first place, they just goto error pages.
You guys are usually top notch but something needs to be done about this new visa approval process, it's been nothing but a pain.