Quote:
Originally posted by 4Pics
It isn't like the affiliate gets a report of their cb's and a copy of the letter.
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They should at least get an email. I just advised a sponsor that if he received a chargeback, he should delete the order, which automatically removes commission from the affiliate. I then told him to be sure to email the affiliate explaining what happened to the order and the resulting commissions. This way the affiliate can not (should not) be able to say they were shaved or defrauded in some way. I also told him to keep a sharp eye on all chargebacks and the referring affiliates because if their cb's are frequent, they should be removed and sent an email notice as to why.
If the affiliate is to request proof of the chargeback, it should certainly be given. This way you know why the surfer chargedback; at least their "legalese" of "my wife found the cc statement".
As for PPS or Partnership...its all the same to me....a chargeback is a chargeback and an affiliate should not get paid on that item...period.
I think VirtuMike's post hit the nail on the head. I totally agree.
Good thread by the way!
